FAQs


Do you ship worldwide?

Yes, we ship to most countries around the world.

How long will my order take to deliver?

Due to high volume of orders, we take 2-5 business days (Monday - Friday) to process all orders. An email containing your tracking information will be sent to your inbox upon dispatch of your order.

Depending on your shipping address, the table below will provide you an estimated shipping time, upon dispatch.

Country/Region Estimated Shipping Time
USA 7-15 business days
UK & Canada 10-20 business days
Europe 10-35 business days
Australia 7-15 business days
New Zealand 10-20 business days
HK, Taiwan, China 5-10 business days
Malaysia, Singapore, Indonesia, Thailand 7-15 business days
Philippines 15-35 business days
Other parts of Asia 10-20 business days

Please note delivery times may vary according to destination country’s custom restrictions (we wish this does not happen). For some countries, delivery times may be longer than our standard indicated delivery time frame.

Shipping times are only estimates and unfortunately cannot be guaranteed. 

Your order will be delivered by your local post office or a local courier. Depending on your area, most orders will be delivered by your local postal service, so the package will be received with your regular mail. In the event the Recipient is not available at the time of delivery, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

 

How do I track my order?
Upon receiving your shipping confirmation, please allow 2-5 business days for tracking information be to activated. This will allow your parcel to be scanned through the first customs check point. 

You may track your parcel through the following links by using the tracking number emailed to you:
Shipping country Carrier tracking site
All countries 17Track
United States USPS
Canada Canada Post
Australia Australia Post
Norway Posten
Sweden PostNord SE
Denmark PostNord DK
China  ZTO Post
Taiwan  SF Express
Philippines PHL Post
India  India Post

 

Why am I charged for Taxes & Handling?

As we aim to ethically source our products, some items are shipped to you from different warehouses around the globe depending on availability. This small fee helps to cover for customs taxes that are applicable to your parcel upon arrival in your destination country. This also assures that your parcel gets delivered to your door fuss-free.

What are my payment options?

We accept payments by Visa, Mastercard, American Express and Paypal.

What are my delivery options?

We currently only offer one FREE standard shipping option. If you require express shipping, please contact us via email and we will do our best to arrange something for you.

How secure is your site?

QuickGear processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

Can I amend my order?

We work super quick at processing orders to make sure you receive them as soon as possible. You may amend your order as much as you like before you click “complete order”. After this point, you will be not be able to make further amendments to your order. If you have entered wrong personal details or ordered the wrong item, please contact us immediately within the first 12 hours from order placement.

We do not accept returns or provide refunds if you had a change of mind, or made an error on your purchases. Our Exchanges and Returns policy is available to customers prior to checkout page.

 
When will I receive my order confirmation email or tracking number?

An Order Confirmation email will be sent to you upon confirmation of the successful purchase transaction. Shipping Confirmation emails are generally sent out within 2-3 business days after the processing and dispatch of your order from our warehouse. If you do not receive an order confirmation or shipping confirmation email for your order, it's likely they could have been marked as spam or there may be a typo within the email address found in your order. Some email providers may mark our emails as spam or completely block them. Do check your spam folder for emails about your order and make sure to add our emails to your safe list. You can also send us an email at support@quickgearonline.comwith your order number/ details and we will be happy to check for you.

Can I return or exchange an item?

Please refer to our policy on Exchanges & Returns.

We do not accept returns or provide refunds based on a change of mind, or if you have made an error on your purchases. Our policy on Exchanges & Refunds are available to customers prior to checkout page.

What if my parcel is shown to be delivered but I have not received it yet?

If your tracking information states that your package was delivered and you have not received it, please firstly contact your postal service and lodge an inquiry with them. QuickGear does not hold responsibility for packages that state to be delivered. We do not issue refunds for packages that have been confirmed by the postal services to be delivered

What if I received a faulty item?

We are terribly sorry if this has happened. We would like to sort out any faults immediately. If would like to exchange the faulty item for the same item, send us an email through our Contact Us tab.

As soon as you discover a fault, please contact us immediately (within 5 days of receiving your parcel) via ‘Contact Us’ on our website. If 5 days have gone by since your product receipt, unfortunately we can’t offer you a replacement.

Where will my order be shipped from?

Your order will be shipped from our fulfillment centres across the globe in Asia, US and Australia, based on the availability of the product purchased. 

Why have I not received my refund (if applicable)?

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take up to 10 business days before your refund appears on your bank statement.
If you’ve done all of this and you still have not received your refund yet, please contact us at immediately.


What should I do if I have provided the incorrect shipping details?

Please contact us immediately if you noticed that your shipping details are incorrect. 
Note that we are unable to allow any amendments once your parcel has been dispatched.

Should your parcel be returned to sender, please note that we will be required to pass on a subsidised reshipping postage fee of US$5 (per item). Do ensure you update us via email with the correct and complete address as soon as you can.

Will I have to pay for additional taxes or duties on my order?

You will be liable for all import duties, customs and taxes applicable to your order.

Please be aware that QuickGear does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.

Since these fees are not computed nor applied to orders by us, please contact your local customs office to find out more information if you are unsure of the charges.

If you refuse any delivery due to taxes/duties charge, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.