Exchanges & Refunds


By ordering from this website, you agree to the following policy:

EXCHANGES, REFUNDS, RETURNS, CANCELLATIONS:

All sales transactions are final.

 

AMENDMENTS TO ORDERS:

Once you have completed your order and or received the order confirmation email we are unable to cancel and or make any changes to your order. If your order has already been dispatched or it has passed 1 hour from the time of order then we are unable to amend your order details anymore, unfortunately. Once an order has been placed, we regret to inform you that we do not allow any cancellation as we work very quickly in processing all our orders. This is to ensure minimal disruption to our order fulfillment team. Should an exception be made, all order cancellations will be subjected to cancellation fee of $5. 

 

RETURNS & EXCHANGES:

If you would like to return or exchange your purchase, please get in touch with our friendly Support Team via email for return/exchange instructions within 3 calendar days from the time the parcel is delivered to you. Returned items must be unused, and in its original condition & packaging to quality for a refund. Returned items are subject to a 25% restocking fee and the shipping cost paid for the item will not be refunded as that was the cost for shipping not the cost of the item purchased. Returns and Exchanges are only applicable to non-faulty and non-damaged items. 

Please note, we do not cover for the return shipping cost. Customers will be responsible for the return shipping cost. Items returned must be shipped via tracked shipping method. All exchanges & refunds will only be processed upon confirmation of the delivery to our warehouse via the returned parcel's tracking status, and when we have received the actual product back in our warehouse. QuickGear will not be held liable for any returned parcels lost in transit. 

If a change needs to be made to your order (due to an incorrect address etc..), please contact us asap and we will do our best to accommodate that change, but we cannot make any promises and we are not held responsible for such situations.

We strictly do not accept refunds based on delivery times as we ship from multiple fulfillment centers worldwide. 

Returns & Exchanges are not available for intimate goods, such as lingerie and inner wear. 

 

RECEIPT OF DAMAGED GOODS:

In the unfortunate event where a faulty, damaged or defective product is received, please get in touch with us via email within 3 calendar days of product receipt with evidence of product damage (by means of photos or videos that best demonstrate the defect/damage). Upon inspection of the available evidence, a decision will be made based on the nature of the case. In this case, we reserve the right if we decide to not refund shipping cost of the item as that was the cost of shipping the item to the location not the actual product. 

We strongly encourage customers to carefully read the product description prior to purchase and do not hesitate to get in touch with our friendly team members at hello@quickgearonline.com.